259 PROJECTS COMPLETED
2500 TREES SAVED
15 YEARS IN WOOD DESIGN
5000 ANSWERED QUESTIONS
What is Reclaimed wood and where does it come from?

We reclaim wood and materials from old buildings, barns and rural structures that pre-date the 1930’s. Out of respect for our heritage and architectural history, we only deconstruct buildings and barns that are condemned, abandoned or beyond repair. All of our reclaimed wood is old growth wood harvested from the original, unaltered forests that were standing before settlers arrived.

Does Surface Theory sell to the public?

Yes. We will be more than happy to assist you. If you are working with a Designer, Architect, or Contractor, please be sure to let us know.

What regions or areas does Surface Theory ship to?

We ship anywhere in the USA via FedEx Ground or FedEx Freight. For International Shipments we typically use DHL. Surface Theory has exceptional shipping rates and always passes on these savings to our clients.

Will you come to our location to give a professional presentation?

Absolutely! We love telling our story and find meeting up and talking about wood our favorite thing to do.

Do you guys custom source other species of wood that is not on the website?

It’s a breeze to find wood products with us. We provide cost-effective and high quality solutions for your Purchasing and Procurement needs in the following industries:

• Hospitality
• Restaurant
• Contract
• Luxury Residential
• Renovations or Remodels
• Development Direct

Do you sell to the trade?

Yes login and register on our website for discounts.

Can you vist our home for a design consultation?

Yes we can. Depending on the scope of the project and needs.

How do I measure my flooring square footage?

Square footage is calculated by multiplying the length in feet by the width in feet. You’ll usually want to add another 10% for cutting and installation waste.

Do you do lunch and learns?

Yes we do.

Payment Terms

Surface Theory pricing is valid for 30-days from date of issuance unless otherwise noted. Estimated shipping costs on estimates are valid for 7 days.

A 50% non-refundable deposit and agreed terms and conditions is due upon placing your [custom] order. Final Balance must be paid in full when order is completed. If “50% Down – Net (x days)” Terms have been granted, the net time period starts when order is completed by Surface Theory. Orders will not, under any circumstance, be placed on the production schedule until deposit is verified.

Surface Theory accepts cash, check (this can be a photo copy), credit card, and wire transfer as forms of payment. All checks should be made payable to Surface Theory. All major credit cards are accepted. Visa and MasterCard are subject to a 3% processing fee on all orders.

Delivery Terms

Lead-time estimates are valid for one-week. Manufacturing lead times start on the Friday after the date 50% deposit is received and confirmed with invoice copy. Please understand that lead times are based on scheduling and are subject to change at any time due to orders received. Lead times are also based on product availability and production scheduling. Lead times are estimates and are not guaranteed dates that your material will be completed or ready to ship. Lead times do not include shipping transit time from our facility to your location. Shipping times are subject to unavoidable delays including, but not limited to, holidays, accidents, inclement weather, strikes, and/or any other delays beyond our control.

Freight estimates are valid for 7 days. Freight estimates are based on type of material, cubic space, weight and traveling distance. Freight estimates are subject to change. Adjustments will be applied to final invoice. Please call or email for updated freight estimates. PLEASE NOTE THAT A FINAL SHIPPING ESTIMATE WILL NOT BE AVAILABLE UNTIL THE ENTIRE ORDER IS PACKAGED AND READY TO SHIP. THE SHIPPING COST THAT HAS BEEN INCLUDED IN YOUR INITIAL INVOICE IS ONLY AN ESTIMATE AND CAN CHANGE BASED ON WEIGHT AND SKID DIMENSIONS NEEDED TO PROPERLY PACKAGE YOUR ORDER. SURFACE THEORY LIMITED IS NOT RESPONSIBLE FOR ADDITIONAL SHIPPING CHARGES THAT MIGHT BE INCURRED AT TIME OF FINAL BILL.

Flooring is shipped common carrier at Customer’s expense, and Customer bears the risk of loss. Carriers require a contact name and contact number. Customer is responsible for unloading all material from back of delivery truck to designated staging area. Please note that depending on your location and order, this delivery truck may be anywhere from 20’ – 80’ long. Material is commonly packaged for forklift unloading. Proper equipment is required for unloading. If product will be hand unloaded, please inform Surface Theory at time of deposit. Freight estimates are based on normal unloading times. Hand unloading may exceed normal unloading times and are subject to additional charges. Additional unloading charges will be the responsibility of Customer. Shipping damage, however unusual, may occur and is the responsibility of the Customer. If a shipment is received damaged it must be noted on the delivery receipt. Taking pictures of damage material is highly encouraged. Surface Theory will not be responsible for filing a claim with the freight company without a notation on the delivery receipt. Please inform Surface Theory as soon as possible.

Inspection And Acceptance

Within five (5) days of the receipt of the products, Customer shall inspect the products with regard to any defects. Claims for corrections from Customer must be made in writing to Surface Theory within five (5) days of receipt of the products, and if a claim is not made within said time period, the products shall be deemed accepted. In case defects are found during such inspection, Customer shall notify Surface Theory immediately but not later than five (5) days after receipt of the products. The failure to provide said notice within the five (5) day period shall be deemed acceptance of the products by Customer. Upon receipt of notice, Surface Theory shall have the right to inspect and investigate to determine the validity of the defect. To the extent Surface Theory determines that there is a defect for which Surface Theory is responsible hereunder, then in such case Surface Theory’s sole obligation is to correct or replace the products to conform with the Specifications at the expense of Surface Theory; however,Surface Theory shall have no liability to correct or replace any items caused by Customer, including without limitation, as set forth in the Disclaimer provision below. In such case, Surface Theory agrees to arrange for transportation and sufficient insurance to protect the products in transit, as well as the transportation of the repaired or replaced products from Surface Theory’s facility, and such reasonable costs of such rework or return including a return for analysis of the products shall be borne by Surface Theory.

Disclaimers

Custom products are milled to order. If additional material is needed to compete your project, lead-time may possibly be the same as your original order (3 weeks – 12 weeks depending on the product ordered).

Surface Theory Limited will charge $.15/sf (minimum $100.00) for warehousing storage fees on orders that have been ready to ship for more than 1 week. This fee will be added to the invoice.

Customer is responsible for takeoff measurements. Surface Theory assumes no responsibility as to the accuracy of any blueprints, drawings, or material lists that have been provided. Please make sure to include the appropriate waste factor for Customer’s project to ensure you have enough material to complete your project.

Surface Theory accepts no liability or responsibility to any harm to people or damage to property that may result from the use or additional processing of our products.

It is the customer’s responsibility to verify the flooring moisture levels are appropriate (6% – 9%) at time of delivery. Any moisture claim related to the delivered materials must be filed upon at time of delivery receipt. Industry recommends proper acclimation to the desired installation location no more than 30-days after delivery receipt. The consignee and your installer are responsible for inspecting flooring prior to installation. Surface Theory accepts no responsibility for flooring with visible or known defects after installation. Surface Theory excludes any loss, expense, or damage other than to the flooring itself that may result from a defect in the flooring.

Acclimation time frame is dependent on many factors including the conditions and climate at time of delivery. The goal is to ensure the moisture content of the wood is relative to the living conditions and remains consistent; generally industry recommends a 30-50% humidity level and 60-80 degree temperatures. Industry acclimation recommendations for unfinished flooring are 7-10 days and pre-finished flooring 10-14 days. Acclimation is highly recommended in the room(s) it is to be installed. Do not stage flooring in a non-climate controlled area (ex: garage, shed, home/room with no HVAC).

Open naturally occurring characteristics (open knot holes, nail holes, checking) are standard in unfinished products. Wood filler can be used to fill these characteristics. Please talk with your installer regarding this process. If installing yourself, please discuss with your sales rep. Although there are many different thoughts and practices on which installation method is best, Surface Theory suggests adhering to the National Wood Flooring Association guidelines on hardwood floor installation. NWFA installation guidelines can be found on our web page, under Flooring Resource tab.

Surface Theory products may contain naturally occurring characteristics including, but not limited to, sound knots, open knots, sound checking, nail holes, remnant insect tracking, original surface patina, over/under wood, color variation, and/or paint. Samples, submittal samples, or images of samples or previous installations of this natural material are to be used as a general guide. Samples are not a direct representation on an entire floor. Samples, pictures or representations Surface Theory provides are to demonstrate the general characteristics and appearance of that product and are in no way a guarantee all characteristics are shown or all characteristics shown will appear in your order. Every flooring piece and completed floor is truly one of a kind.

Barn Siding Rough Stock is sold as a product that, in most cases, needs further milling before it becomes the final product. It will consist of mixed species (unless specified), have rough edges, random irregular widths, random irregular thicknesses, and random lengths. Your order may contain one or many widths depending on the structure it came from and the size of the order.

Naturally Faded Barnsiding Products may contain traces of lead based paint. Surface Theory shall not be responsible for any damage or injury resulting to or caused by any products for any reason.

Reclaimed timbers are sold as nominal sizes and will have irregularity. In most cases, these timbers were cut by hand and can vary from end to end in size and in many cases will not be perfectly straight. Timbers are mixed species unless specified otherwise. They may contain peg holes, mortise and tenon pockets, and nails that may exist below the surface. When specific lengths are ordered Surface Theory reserves the right to send pieces longer than needed and to bill the buyer for those additional lengths up to 20%.

Surface Theory is not liable for any structural timbers. If Customer wishes to use any timber structurally, Customer must have those timbers inspected and approved by a certified engineer in the same jurisdiction in which your project is located.

Customer is responsible for verifying correct specifications, quantities needed, and product description is correct on estimate prior to purchasing.

Surface Theory shall not be responsible for any damage or injury resulting to or caused by any products for any reason, including without limitation, by reason of installation by Customer, improper storage, unauthorized service, alteration of the products, neglect or abuse or the use of the products in a manner inconsistent with its design, and any other items referenced in this provision on Disclaimers. Surface Theory shall not be liable for any delays or losses caused by Surface Theory’s error, unless such delays and losses are caused by willful misconduct of Surface Theory. Customer acknowledges and agrees that if the Customer identifies specific applications for the use of the products, Surface Theory shall not be responsible for any deviations from the applications or nondisclosure of Customer of any additional information, including, but not limited to Customer’s failure to properly install the products. If the Customer specifies designs and specifications, the parties agree that Customer is exclusively responsible for those designs and specifications. Surface Theory shall not be responsible for the correctness or adequacy of any design details, plans, or material not furnished by Surface Theory. The parties further agree that Surface Theory shall not be responsible for any products which have been modified or integrated with other products not designed or selected by Surface Theory.

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